Business PBX Solution

Call center management involves using call center metrics to measure and guide the performance of call center agents or representatives. Call center software provides opportunities to gather call center statistics, generate call center reports, and provide regularly scheduled feedback to call center employees. Read the rest of this entry »

IF you’re looking for a job right now, it’s certain to take longer than you’d like. And the culprit isn’t just the recession. With online job boards making it easier than ever to apply, a single opening can attract hundreds of résumés from around the world. And now many employers use automated systems to sort through all the resumes they receive—which makes the process even harder to penetrate. Read the rest of this entry »

Key performance indicators (KPI) are all the rage these days for contact centers, but they aren’t all created equally. It’s always a good idea to collect metrics, of course, but are you collecting the right ones? And what are you doing with them once you’ve got the data? Read the rest of this entry »

Tagalog CSR Jobs basically refer to customer service representatives that communicate in Tagalog or a mix of Tagalog and English. Most available Tagalog CSR Jobs usually pertain to call center of local companies that caters the local market. Read the rest of this entry »

Whenever attending a job interview, it is important to be prepared and ready both physically, emotionally and intellectually. In the call center industry, job interviews are usually divided into two parts, the initial and final. The initial interview is basically an assessment of the applicant’s general skills and predisposition if one qualifies and fits the nature of the job. This included one’s educational background, work history, communication skills and personality or attitude. This initial interview is usually conducted after a general test, which already discard the applicants that fall below the company standards. The Initial interview will now check among those who pass, who among the applicants are more qualified and are good in person as they are in the exam. It is important to pass the initial interview apparently to reach the final interview. Read the rest of this entry »

Call center companies often promote top performing agents to managerial positions, but is the practice of hiring from within a wise talent management decision? Read the rest of this entry »

The Department of Science and Technology (DoST), through the Information and Communications Technology Office, will be launching free training modules that will assess and beef up the skills of would-be business process outsourcing practitioners.

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A call center is a company’s nerve center of customer care. It is responsible for attracting new customers as well as maintaining new ones. Call centers play a central role in the success of a business. For that reason, call center employers always look for agents with qualities and skills capable of turning the call center into a facility for business development, a customer care center, and a dynamic sales point. Read the rest of this entry »

Rollins.edu»Career Services»Interviews

Congratulations! You’ve spent days, weeks or even months looking for the right job or internship and now you’ve been asked to come in for an interview. If the thought of going on an interview causes you to feel butterflies in your stomach and your heart to beat a little faster, don’t worry; you are not alone. The majority of job seekers feel uneasy or slightly panicky before the interview. The good news is that there are no reported cases of students dying of nervousness during an interview. This packet contains suggestions to help you relax and have a great interview. You will only have a short time to demonstrate your qualifications and interest, so you want to be sure to make a great first impression. Following these steps can help make your interview less stressful and more successful. Read the rest of this entry »