A new bill circulating through congress has one call center services provider up in arms. Senator Charles Schumer of New York recently authored a bill that would impose strict fees on businesses that outsource customer service operations to offshore providers. Hit Rate Solutions, a U.S based outsourcing company with contact centers in the Philippines is the latest to speak out against what it considers to be a blatant attempt at protectionism. “The senator’s proposed legislation shows a fundamental lack of understanding of the outsourcing industry, and business operations in general”, said Operations Director Adam Shore. “The bill would be devastating both to businesses in the U.S and in the developing world”. Read the rest of this entry »

HARTFORD, Conn. (AP)  — Unions and their allies in the General Assembly have cleared a first hurdle for legislation setting new rules for how telephone call centers are staffed. Read the rest of this entry »

Trade: President Obama has fired the opening salvo in a trade war with China by slapping 35% tariffs on its tires. But besides giving China a kick, this protectionism will harm Americans across the economy.

Sec. 421 of the 1974 Trade Act, intended to control surges in imports. Read the rest of this entry »

MANILA, Philippines – The Philippines should allow more foreign products to enter the market to help badly hit nations recover from the global financial crisis, the Philippine Chamber of Commerce and Industry (PCCI) said. Read the rest of this entry »

Geneva (Kanaga Raja) — There has been an increase in tariffs, new non-tariff measures, and more resort to trade defence measures such as anti-dumping actions by WTO Members since the start of this year, WTO Director-General Pascal Lamy said on Thursday. Read the rest of this entry »