MANILA, Philippines — To keep up with the industry’s rapid growth, some business process outsourcing (BPO) companies flock to less-than-ideal places like shopping malls for lack of enough office space. Read the rest of this entry »
Lack of office space may affect BPO sustainability–analyst
October 5, 2006
Women who work at night prone to breast cancer
July 1, 2006
WOMEN who work at night, like those employed in call centers, could be prone to breast cancer and menstrual problems, according to an Institute for Occupation Health and Safety Development official. Read the rest of this entry »
Call centers dangle fatter paychecks for skilled few
June 30, 2006
CALL CENTERS are turning more and more to gimmicks and gadgets — aside from offering higher wages — to reel in the few skilled workers still looking for jobs, an industry official said. Read the rest of this entry »
Call center labor shortage bearing down on RP
June 9, 2006
AS THE call center industry in the Philippines continues on its blinding progress, it still has to contend with the issue of labor shortage. Unfortunately, the industry fears that labor shortage might get worse in the coming years. Read the rest of this entry »
A Call Center Agent in Manila
August 21, 2005
(a true story)
I didn’t want to be a call center agent. I had other plans. I was aiming high. Read the rest of this entry »
Roxas bats for call center worker benefits
August 11, 2005
CALL center workers must have free medical checkups, free transport services, and be allowed to work in a compressed or flexible time arrangement, a senator proposed Tuesday. Read the rest of this entry »
