Employees involved in call center purgation
July 26, 2010
The International Labor Organization has created a stir in the call center world. The reports of its study on the BPO industries in countries India, Argentina, Philippines and Brazil have opened a hornet’s nest, if not Pandora’s Box. The contents of the reports, namely the working conditions of the answering service agents, have put the heat on for the human resources divisions of the business process outsourcing centers. Read more
‘60-80% turnover in call centers??!!!’
July 21, 2010
Despite the effort by the country’s call center companies to alter the outsourcing industry, turnover rate in the country’s call center has gotten so worst that it hits 60 to 80 percent, according to the Call Center Association Philippines (CCAP). Read more
Protected:
July 6, 2010
“They say so”
July 5, 2010
Make money giving away free cell phones!
Call Center Workers Lifestyle : The Ups And Downs
Call centers have become a craze among youngster. One could find a teenager to mid level professional working at call centers but as they say all that glitter is not gold, call center jobs could be lucrative and cumbersome at the same time. Read more
An actual complaint received by TUCP:
April 8, 2010
An employee of a call center specializing in travel services complains that the company has not released his back pay, including his last pay, 13th month pay and tax refund for 2009. Read more
Pioneering study looks at sleep behavior of Filipinos
April 5, 2010
Scientists are looking for the first time at the sleeping habits and its health effects on Filipinos, especially shift workers.
Their work on sleep-wake behavior and its relations to the body clock has deep implications for mostly young workers in call centers that blaze in lights all night long. Read more
Ex-call center agent with HIV shares story
March 2, 2010
MANILA, Philippines – “Joseph Ryan,” a former call center agent who contracted the human immuno-deficiency virus (HIV), asked the public not to judge his previous profession. Read more
‘Call center agents – Do we have this practice in the Philippines?’
February 8, 2010
Call center workers in New York overcame a brutal yet predictable anti-union campaign, but are stuck as managers stall first-contract talks. Workers aren’t waiting for the labor board to respond, and took their fight directly to management Friday. Read more
Temporary and Necessary
February 8, 2010
For the past few years, a young man by the name of Kev Alonzo has been referring to himself as “a shape-shifter.” Read more
RP’s BPO sector projected to grow 25% this year
February 2, 2010
MANILA, Philippines – The Philippine business process outsourcing (BPO) sector is expected to post a 25-percent growth in revenues this year to around $9.1 billion from an estimated 2009 topline of $7.3 billion, but government has expressed concern the country’s foremost sunrise sector may be facing a huge risk. Read more
