Amid a growing anti-outsourcing sentiment in the United States, the Philippines expects the information technology-business process outsourcing (IT-BPO) industry to employ as much as 1.3 million and generate as much as $25 billion in export revenues by 2016. Read the rest of this entry »

Last month I wrote about a bill before Congress that would both help fight the offshoring of call-center jobs and protect consumers. Now the countries where we have been sending those jobs are organizing a lobbying campaign to fight the bill. Read the rest of this entry »

Focusing on ways to return jobs to the United States, a White House forum on “insourcing” this week highlighted the return of 400 US Airways reservations jobs to Winston-Salem, N.C., Phoenix, Ariz., and Reno, Nev. Read the rest of this entry »

Virtual At-Home Call Center Employees working for Apple File Class Action Lawsuit against the company for allegedly misclassifying Employees as independent contractors in order to avoid paying taxes and overtime pay. Read the rest of this entry »

The Business Processing Association of the Philippines (BPAP) said it will work for the reduction of the skills-jobs mismatch in the country through the strengthening of its collaboration with government and the education sector. Read the rest of this entry »

MANILA, Philippines – The Contact Center Association of the Philippines (CCAP) released a report touting the dominance of the Philippine contact center industry in the global outsourced voice services market with revenue growth outpacing the global benchmark by almost twice the rate and its global market share growing to 24 percent, or almost 50 percent higher than its share five years ago. Read the rest of this entry »

Message from a call center agent:

Good day sir. I’m having problems because in march my logins were disabled and I only got my logins this week (after 1-1/2 months). I  asked my superiors what happened because I’m always working overtime to sustain my family’s needs. The timing for this issue is not good because there are overtime slots. Up to now they have not answered my questions.  Second, my company changed its practice of compensation for legal holidays; if the holiday falls on your day-off you won’t get paid.  We do not see anything in the labor code website  that says that this is legal. There are others affected by the second issue.

Do you have this kind issues  in your call center, too?

MANILA, Philippines – The country’s business process outsourcing industry (BPO) generated revenues of $8.9 billion in 2010, a year-on-year growth of 26%, the industry association reported Wednesday. Read the rest of this entry »

I met her while lining up for coffee at the neighborhood Starbucks in Salcedo Village. It was almost 10 in the evening when I took a break from the grim images of a Japanese doomsday being played over and over again on CNN. Read the rest of this entry »

The IBM Global Locations Trend said in its latest report that the Philippines has already overtaken India as the world’s number 1 country for shared services and business process outsourcing (BPO). Read the rest of this entry »