While the president has been urging “insourcing,” the government has been sending money to the Philippines to train foreign workers for jobs in English-speaking call centers. Read the rest of this entry »
USAID training foreign workers for English-speaking jobs
April 20, 2012
CWA files for trade adjustment assistance
April 20, 2012
WASHINGTON, D.C. – Arguing that 3,300 working Americans should not face severe economic hardship because their employer chooses to offshore call center work, the Communications Workers of America (CWA) has requested that the U.S. Department of Labor grant Trade Adjustment Assistance (TAA) benefits to T-Mobile USA customer service representatives at seven U.S. call centers enters slated for closure in June. Read the rest of this entry »
Call center workers voice problems: 1 in 4 has experienced sore throat, voice Loss or breathlessness
April 20, 2012
Voice problems plague one in four workers at call centers, according to a new study.
Researchers from the University of Ulster in the U.K. found that 25 percent of people on the job — which, as everyone knows, involves lots of talking on the phone — has had a work-related sore throat, loss of voice or breathlessness. Read the rest of this entry »
Workers rally at T-Mobile US Headquarters
April 20, 2012
T-Mobile workers, CWAers and labor activists rally at T-Mobile USA corporate headquarters in Bellevue, Wash. Below, activists carried banners with messages from workers at the seven call centers T-Mobile wants to close in June. Read the rest of this entry »
Asian call center workers trained with U.S. tax dollars
April 18, 2012
Multimillion dollar USAID program trains college students in the Philippines to work in offshore call centers, but one Congressman tells InformationWeek he’s going to put a stop to it. Read the rest of this entry »
Call center agents fight stress with humor
April 9, 2012
A day after the controversial Manny Pacquiao victory over Mexican Juan Manuel Marquez on Nov. 12, 2011, a call center agent in Manila handling a foreign satellite television account got a call from someone he suspected to be Mexican. Read the rest of this entry »
IT-BPO industry to hire 120,000 employees
April 2, 2012
The information technology-business process outsourcing (IT-BPO) industry is looking to fill approximately 120,000 jobs this year in a variety of increasingly value-driven segments such as healthcare, engineering, animation and accounting. Read the rest of this entry »
Getting call center agents in better shape
March 31, 2012
LONG HOURS. Many call center agents lead unhealthy lives.LONG HOURS. Many call center agents lead unhealthy lives.
MANILA, Philippines – The Contact Center Association of the Philippines (CCAP) wants call center workers to become active in fitness programs to keep not only themselves, but the businesses they sustain, healthy. Read the rest of this entry »
Campaign launched to make call centre agents healthier
March 31, 2012
European Chamber of Commerce in the Philippines launched a four-month Call Center Olympics
Manila: The European Chamber of Commerce in the Philippines launched a four-month Call Center Olympics starting April, to help agents of business outsourcing companies (BPO) reform themselves from unhealthy lifestyle.
The European Chamber of Commerce in the Philippines (ECCP), with the help of various sports groups, has sponsored Olympics in basketball, volleyball, bowling, badminton, table tennis, billiards, fun runs and darts from April to July, the ECCP said. Read the rest of this entry »
Call center statistics
March 23, 2012
Business PBX Solution
Call center management involves using call center metrics to measure and guide the performance of call center agents or representatives. Call center software provides opportunities to gather call center statistics, generate call center reports, and provide regularly scheduled feedback to call center employees. Read the rest of this entry »
